Student Education Management Systems
Below find a list of SEMS Frequently Asked Questions (FAQs). If you cannot find the answer to your question, you may also try the following:
- Infinite Campus Special Education User Guide
- Email questions to SEMS via Gmail at SEMS Helpdesk at 0068-sdm-semshd@nv.ccsd.net
- Call the SEMS Helpdesk on the WAN 0099-0295 or (702) 799-0295
Please note, SEMS does not answer CCSD Best Practice questions. For questions related to IDEA, NAC, or CCSD Best Practices, please contact your region support team.
Q: Do the Sped Census and The Resource Room Verification Reports work during the summer?
Q: How do I know which forms to Staple vs. Associate?
Q: Why does IC look different? What is the New Look?
Q: Who do I contact for assistance with 504 plans in Infinite Campus?
Q: Why is the wrong grade showing on my printed IEP plan?
Q: Which placement LRE code do I use when I have two placement pages: P1 or P2?
Q: Why are students missing on my Resource Room Verification Report?
Q: Why can’t I open the draft IEP plan?
Q: Related Services and Itinerant personnel: Why can’t I find my name in the Team Member Tab?
Q: The IEP was held and locked with an incorrect future date. Can we hold an amendment to fix this?
Q: How do I remove students from my Caseload list?
Q: When should I end date myself as Case Manager?
Q: Why am I getting an error message when I try to upload a form in IC?
Q: Do we have to lock Progress Reports?
Q: Why would a student who previously exited and now qualifies, not have an IEP flag?
Q: How do I know which forms to Staple vs. Associate?
A: The following forms are associated in Infinite Campus: Testing Accommodations, Consent for Special Education Supports, Medicaid Consent, Release of Information, and Behavior Plans. For a complete list, see the Stapling and Associating Forms Quick Reference. Pathway: sems.ccsd.net > Resources > SEMS Infinite Campus Resources > SEMS Infinite Campus Quick References.
Q: Why does IC look different? What is the New Look?
A: The New Look now allows end-users to access custom tools, such as CCSD Custom Reports and CCSD Error Check Reports. This new Infinite Campus experience contains all of the same tools as the old look of Infinite Campus, but includes several improvements. Please watch the following short videos for more information– Episode IV: A New Look, Episode V: The Classic Look Strikes Back, Episode VI: Return of the UI.
Select the New Look Toggle to switch between the old and new looks.
Here are some additional resources to help get you started.
Try the New Look of Infinite Campus Article
Summary Video (Enable, Navigate, Search, Feedback)
New Look CCSD Custom Tool Pathways Workbook
Q: Who do I contact for assistance with 504 plans in Infinite Campus?
A: Please call the SEMS Helpdesk on the WAN 0099-0295 or (702) 799-0295, or feel free to email SEMS Helpdesk via Gmail at 0068-SDM-semshd@nv.ccsd.net for technical support. For any other 504 related questions, please contact the Office of Compliance and Monitoring at (702) 799-1020.
Q: Why is the wrong grade showing on my printed IEP plan?
A: This error may occur due to the following reasons:
- If you enter the incorrect year as the IEP start date, it will pull the incorrect grade level from the enrollment tab based on the IEP start date.
- The Refresh Student Information button was not selected and saved in the Student Demographics editor.
Q: Do I have to delete uploaded documents that did not use the correct naming conventions, and re-upload with the correct naming convention?
A: No, you do not need to delete the document. To change the name of an uploaded document, highlight the document to be renamed. Open by selecting open or double clicking. In the “Name” field, type in the new name using the naming convention quick reference guide. Pathway: sems.ccsd.net > Resources > SEMS Infinite Campus Resources > SEMS Infinite Campus Quick References > Naming Convention.
Q: Why are students missing on my Resource Room Verification Report?
A: Possible reasons may include:
Q: Why aren’t the new Eligibility date and Anticipated 3-Yr Revaluation dates automatically updating to the IEP after we have locked a new Determination of Eligibility event?
A. The new Eligibility date will not roll over if the IEP event was created prior to the determination of the Eligibility event. The new evaluation date will need to be manually corrected on the IEP.
Q: Why is my name not showing when I select the Find & Link New Team Member in the Team Members Tab?
A. Ensure you have the student’s school chosen. If you are a related services provider, you will need to have CCSD Programs selected from the school dropdown menu. If your name still does not appear, please call the SEMS Helpdesk (702) 799-0295.
Q: Why am I getting an error message when I try to upload a form to IC?
A. The following special characters are no longer allowed in the file name when uploading a document: colon (:), slash (/), period (.), comma (,), brackets ([]), curly brackets ({}), exclamation mark (!), quote (“), asterisk (*), question mark (?), greater than/less than (<>), pound (#), plus (+), ampersand (&), percent (%), pipe (|), carriage return, line feed, and tab.
Q: Do we have to lock Progress Reports?
A. Yes, as of 4/28/2022, progress reports must be locked prior to printing and sending to the parent/guardian and filing a copy in the confidential folder. Case managers are responsible for coordinating with related service staff to ensure all goals have progress reported prior to locking. Locking should occur no later than the end of report card distribution day. Progress report timelines not aligned with report cards should be locked prior to sending them to parents/guardians and filing a copy in the confidential folder. Please see the Locking Progress Reports Guidelines and IC Quick Reference – Progress Reports for more information.
