Student Education Management Systems

Known Issues

Unrecoverable Server Error- Education Plan Editor

In plans created prior to 1/19/2024, an ‘Unrecoverable Server Error Token’ has been noted when users create an IEP and do not start with and save the Education Plan editor before starting any other editors.

  • Please note that the Education Plan editor must be the first editor saved before opening and adding information to any other editors.
  • There is no workaround for this error.
  • Users who complete editors before saving the Education Plan editor will need to create a new plan and delete the previous plan.

NOTE: It may be possible to copy and paste information from one plan to another before deleting the plan with the error.


Uploading Forms

The following special characters are no longer allowed in the file name when uploading a document: colon (:), slash (/), period (.), comma (,), brackets ([]), curly brackets ({}), exclamation mark (!), quote (“), asterisk (*), question mark (?), greater than/less than (<>), pound (#), plus (+), ampersand (&), percent (%), pipe (|), carriage return, line feed, and tab.


Special Factors Editor

NOTE: This issue has been resolved for plans created on or after September 16, 2023.  

For any plans created prior to that date, Question #7 is incorrect on the printed IEP.  It is correct in the editor; therefore, the IEP team should read the question as it appears in the editor in Infinite Campus.  Please hand-correct the question on the hard copy with “Does the student have a Specific Learning Disability and Dyslexia?”  The hand corrections should be documented on the status record.


Exit IEP

When completing an Exit IEP, all editors that do not need to be completed in an exit can be marked “complete” even if they are blank, with the exception of the following editors:

  • Strengths, Concerns, Interests, and Preferences
  • Special Factors
  • Transition / Transition Services (if applicable)
  • Method for Reporting Progress
  • Extended School Year Services

Complete these editors as appropriate for the student within the exit IEP.


Data Plan – Used only for In-State and Out-of-State Transfer Students

When completing a Data Plan, the following editors need to be refreshed where applicable, filled out, and marked as “complete” to enter special education data elements into Infinite Campus: 

  • Education Plan – To avoid a system error, ensure that this editor is filled out and saved prior to entering data into additional editors
  • Student Information
  • Parent/Guardian Information
  • Placement – Create a new placement and ensure the dates are correct.  NOTE: Complete ONLY the required fields (Federal Placement Code Age Group and Federal Placement Code)
  • Enrollment Information – Refresh the editor and select the current Primary Disability, Secondary Disability (if applicable), and Special Ed Status


When completing the Data Plan, the following editors should not be filled out, but will need to be marked as “complete”:  

  • Meeting Participants 
  • Transition Services – mark as “not needed”
  • Specially Designed Instruction 
  • Supplementary Aids and Services 
  • Related Services 
  • Statewide and/or District-wide Assessments 
  • Medicaid Consent – mark as “not needed”


Transition Services editor

The Transition Services editor is displaying as required regardless of the student’s age. Please indicate “Not applicable” or “Not needed” in the required fields for students under the age of 16.



  • The field previously named “Revision to IEP Dated” has been renamed to “Revision Date”. Continue to use this field to indicate the date of the IEP being revised.
  • If you change the minutes on SDI, Related Services, or Supplementary Aids and Services editors, update each start date in the amended editor to reflect the amendment’s start date.


Another User in the Editor Error Message

An error message indicating the editor is being modified by another user populated after the user was no longer in that editor. A “lock” icon will appear on the left side of the editor toolbar that will tell the user who is also in the editor. 

  • Ensure that the previous user has exited the editor by selecting the “Save” option (not “Save & Stay”).
  • If the previous user is logged out of Infinite Campus, but the editor continues to indicate a “lock” icon, have the previous user log back into Infinite Camps, navigate to the same editor, and select the “Save” option.


Headings overlapping on printed documents

The headings overlapping on printed documents issue has been reported to the vendor and there is no estimated date for correction.  As long as it is not impacting content, but rather the headings, no further action is required.

As always, if you have any questions, please contact our SEMS Help Desk at 799-0295 or 0099-0295 on the WAN.